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Refund & Cancellation Policy
Our refund policies are listed below. Please go through them before you place the order :
1. We are not responsible for any damage to the products after the delivery hence there will be no refund.
2. If the order is damaged during the course of the delivery, we will consider a partial or complete refund depending upon the extent of damage.
3. Late deliveries will not be considered as a basis for refund.
4. If there is any complaint regarding the quality of perishable items , we will not consider refunding the price of the order.
5. Even if orders are delivered with a neighbor, the right address is not provided, or the premises are locked, it will be considered as executed. No refund will be made in this case.
6. Please note that refunds are only applicable in genuine cases. GIRONA Entertainment will surely take these into account and if there is any discrepancy from our side, we will consider a full or partial refund depending upon the circumstances.

Our cancellation policies are listed below. Please go through them before you place the order :
Please note that there are some orders that we are unable to accept and they will be cancelled from our side. We reserve the right, to cancel the order for any reason. Like under any foreseen circumstances that may come in the way of your order that may be limitations on quantity available for purchase, error in product(s) or pricing information, or limitations of our credit department. We may also require information before accepting your order. We will contact you if in any case, your order is cancelled or any kind of information that is required to accept your order. If your order is cancelled after your credit card has been charged, the amount will be credited to your account within 4-5 working days.

Cancellations by the customer: Before Dispatch
In case we receive a cancellation notice from your side and the order has not been dispatched by us, we will cancel the order and refund the entire amount within 4-5 working days.

Cancellations by the customer: After Dispatch
On the other hand, on cancellation of an order after it has been dispatched from our side, the cancellation charges will become applicable that is 5% of the order value and the shipping charges incurred on that particular order. We expect that no difference of opinion will happen from your side regarding the cancellation. If the Product is once dispatched, it cannot be returned.